Effective Date: June 10, 2025
Welcome to Tails & Tickle! This page outlines all our essential policies regarding privacy, ordering, payment, shipping, returns, and customer support.
1. 🔒 Privacy Policy
We value your trust. When you shop at Tails & Tickle, we collect essential personal information to process and deliver your order:
What We Collect:
- Name, phone number, email, address
- Payment details (handled securely via CCAvenue)
- Order and transaction details
- Browsing behavior (through cookies or analytics tools if used)
Why We Collect It:
- To process your orders
- To deliver your products via Shiprocket
- To send order updates
- To provide customer support
- To improve our website and services
Data Protection:
- Our site is protected with SSL encryption via GoDaddy
- Payments are processed through secure gateways (CCAvenue)
- We don’t store your card details
Sharing:
We only share your data with trusted partners like:
- CCAvenue for secure payment
- Shiprocket for shipping
- Government authorities if required by law
Your Rights:
You may request to access, correct, or delete your data anytime. Email us at [your email here].
2. 📜 Terms & Conditions
By accessing or shopping on our website (https://tailsandtickle.com), you agree to the following:
Product Use:
Our accessories are meant for pets and humans. Always supervise your pet when using our products.
Order Confirmation:
An order is confirmed once payment is successful. You'll receive a confirmation email shortly after.
Pricing & Availability:
Prices may change without prior notice. Product availability is subject to stock.
Intellectual Property:
All content including logos, images, and designs are owned by Tails & Tickle. Do not reproduce or use without written permission.
Prohibited Use:
Users must not misuse our website for illegal activities or attempt unauthorized access.
3. 🚚 Shipping, Return & Refund Policy
📦 Shipping
- Processing Time: Orders are dispatched within 2–4 business days.
- Delivery (India): 4–8 business days via Shiprocket.
- Delivery (International): 10–20 business days (varies by location).
- You’ll receive tracking details via email/WhatsApp.
🔁 Return & Exchange
We accept returns/exchanges for the following reasons:
- Wrong item delivered
- Damaged product
- Defective item
✅ Return Conditions:
- Must be requested within 7 days of delivery
- Product must be unused, unwashed, and in original packaging
- Return shipping costs are borne by the customer unless the product is faulty
❌ Non-returnable Items:
- Customised/personalised items
- Used or damaged products due to customer handling
- Accessories like scrunchies or bows for hygiene reasons (unless damaged on arrival)
💸 Refunds:
- Processed after product inspection
- Issued via original payment method or store credit (within 7 working days)
To request a return or exchange, email us at [tailsandtickle321@gmail.com] with your order number and reason.
4. 📬 Contact Us
For order support, product queries, or policy concerns, reach out to us:
- Phone : 9220136665
- Instagram: tailsandtickle_
- Address: modern appartment 2 sarfabad ,secter 73 ,Noida
We're happy to help you Monday to Saturday, 10 AM – 6 PM IST.
5. 🔄 Updates to This Policy
We may update our policies from time to time. All changes will be reflected on this page with the revised effective date.
📌 Need Help?
Still have questions? Just message us through our contact page or email. We're here to ensure a smooth, pawsitive shopping experience 🐾
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